Respet offers free shipping for all orders placed by its customers with a value exceeding 49.99 Euros. For all orders that do not exceed the aforementioned value, the shipping cost is fixed at 9.90 Euros.

All purchases will be delivered by express courier Bartolini or GLS (hereinafter, “Courier”) from Monday to Friday, excluding holidays and national holidays. During the payment process, the customer will have the option to choose which courier (BRT or GLS) will handle their shipment. Respet is not responsible for unforeseeable delays. Respet will send the Customer a confirmation email once the Products have been shipped, which will specify the shipment tracking number, through which it will be possible to view the shipment status by entering it on the Courier's website.

The Products purchased on the Site will be delivered to the address indicated by the Customer. The Customer always has the right to request the delivery of the products to a natural person of their choice, whose residence or domicile is located within Italian and/or French territory. Upon delivery, the signature of an adult over the age of 18 will be required. Deliveries will not be made to P.O. boxes.

For every order placed on the Site, Respet issues a receipt and/or invoice for the shipped goods (the invoice must be requested before the order is processed), sending it via email or post to the person named on the order, in accordance with Presidential Decree 445/2000 and Legislative Decree 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order shall prevail. No changes to the invoice will be possible after it has been issued.

The presence of the Customer or a representative is required at the recipient's address indicated in the order for the delivery of the goods. Upon delivery of the goods by the Courier, always sign subject to inspection; the Customer is required to check that the number of packages being delivered corresponds to what is indicated in the transport document and that the package is intact or unaltered. Any damage to the package and/or the Products or a discrepancy in the number of packages must be immediately contested by writing on the Courier's proof of delivery. Once the Courier's document has been signed, the Customer will not be able to raise any dispute regarding the external characteristics of the delivered package.

In the event of failure to collect the Products by the Customer within the aforementioned timeframe, the Order will be automatically cancelled and Respet will refund the Customer the value of the Order. The storage period can last for a maximum of 15 (fifteen) days.